Frequently Asked
Questions

perako7 requires all players to complete Know Your Customer (KYC ) identity verification before any withdrawals are processed. Accepted documents include:

• PhilSys National ID
• Philippine Passport
• Driver's Licence (LTO)
• SSS or GSIS ID
• Voter's ID
• PRC Professional ID

Upload clear photos of the front and back of your chosen ID through your account settings. Verification is typically completed within 24 hours.

No. perako7 strictly enforces a one-account-per-player policy. Creating multiple accounts is a violation of our Terms & Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you have forgotten your login details, use the password reset option on the login page.

The minimum age to register and play on perako7 is 21 years old. This is a strict legal requirement under Philippine gaming regulations. We verify age during the KYC process and any account found to belong to a person under 21 will be immediately closed, with all funds forfeited and the matter reported to the relevant authorities.

Go to the perako7 Login page and click "Forgot Password." Enter the email address linked to your account and we will send you a password reset link. The link expires after 30 minutes for security reasons. If you do not receive the email within a few minutes, check your spam folder or contact our support team at [email protected].

perako7 supports the most popular payment methods used by Filipino players:

• E-wallets: GCash, PayMaya
• Banks: BPI, BDO, Metrobank, UnionBank

All transactions are processed in Philippine Peso (₱). We do not currently accept cryptocurrency or international credit cards. Additional payment options may be added — check your account's cashier section for the latest available methods.

The minimum deposit on perako7 is ₱100 for GCash and PayMaya transactions. Bank transfer minimums may vary depending on your bank's own transfer limits. There is no maximum deposit limit, though large deposits may trigger additional verification checks in line with our anti-money laundering (AML) compliance obligations.

GCash and PayMaya deposits are credited to your perako7 account instantly in most cases. Bank transfers (BPI, BDO, Metrobank, UnionBank) typically take between 15 minutes and 2 hours depending on your bank's processing times. If your deposit has not appeared after 3 hours, please contact our support team with your transaction reference number.

perako7 does not charge any fees on deposits. However, your bank or e-wallet provider may apply their own transaction fees. We recommend checking with GCash, PayMaya, or your bank directly if you are unsure about their transfer charges. Any fees charged by third-party payment providers are outside perako7's control.

Log in to your perako7 account and go to the Cashier section. Select "Withdraw," choose your preferred payment method (GCash, PayMaya, or bank transfer), enter the amount, and confirm. Withdrawals are processed to the same account or e-wallet you used for your most recent deposit. Make sure your KYC verification is complete before requesting a withdrawal — unverified accounts cannot process payouts.

perako7 processes withdrawal requests within 1–3 business days. GCash and PayMaya withdrawals are typically the fastest, often arriving within a few hours of approval. Bank transfers to BPI, BDO, Metrobank, and UnionBank may take up to 3 business days. Withdrawal requests submitted on weekends or Philippine public holidays are processed on the next business day.

The minimum withdrawal amount on perako7 is ₱500. This applies to all payment methods including GCash, PayMaya, and bank transfers. There is no maximum withdrawal limit for verified accounts, though very large withdrawals may be subject to additional security checks and may be processed in instalments.

perako7 offers a wide variety of games designed for Filipino players:

• Slots — hundreds of titles with varying themes, paylines, and RTP rates
• Bingo — classic and speed bingo rooms with live draws
• Monster Fight — our unique battle-style game exclusive to perako7
• High Roller — premium tables and high-stakes games for experienced players
• perako7 Casino — live dealer games including baccarat, roulette, and blackjack

New games are added regularly — check the lobby for the latest additions.

Yes. All games on perako7 use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our RNG systems are regularly audited by independent testing laboratories. Live dealer games are streamed in real time from professional studios, providing full transparency. perako7 operates in compliance with PAGCOR guidelines on fair gaming standards.

Absolutely. perako7 is fully optimised for mobile play on both Android and iOS devices. You can access the full game library directly through your mobile browser — no app download required. The site is responsive and works smoothly on smartphones and tablets, whether you are in Manila, Cebu, Davao, or anywhere else in the Philippines with a stable internet connection.

Your welcome bonus is automatically credited to your account after you complete registration, verify your identity, and make your first qualifying deposit. The bonus amount and any applicable wagering requirements will be displayed in your account's Promotions section. Make sure to read the bonus terms carefully before claiming — wagering requirements must be met before bonus funds can be withdrawn.

Wagering requirements (also called playthrough requirements) specify how many times you must bet your bonus amount before it can be converted to withdrawable cash. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus becomes withdrawable. Different games may contribute different percentages toward meeting wagering requirements — slots typically contribute 100%, while table games may contribute less.

Yes, all perako7 bonuses have an expiry date. The specific validity period is stated in each promotion's terms and conditions. Typically, welcome bonuses must be used within 30 days of being credited. If the wagering requirements are not met within the validity period, the bonus and any winnings derived from it will be forfeited. Check your active bonuses in the Promotions section of your account to see remaining time.

perako7 uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal and financial information is stored securely and never shared with third parties except as required by law or our licensed payment processors. For full details, please read our Privacy Policy.

If you suspect your perako7 account has been accessed without your permission, take these steps immediately:

• Change your password right away via the login page
• Enable two-factor authentication (2FA) in your account security settings
• Contact our support team at [email protected] to report the incident
• Check your recent transaction history for any unauthorised activity

Our security team will investigate and, if necessary, temporarily freeze your account to prevent further unauthorised access.

perako7 provides a full suite of free responsible gaming tools for all players:

• Deposit limits — set daily, weekly, or monthly caps on deposits
• Loss limits — cap how much you can lose in a given period
• Session time limits — set a maximum duration per gaming session
• Cool-off periods — take a break of 24 hours, 7 days, or 30 days
• Self-exclusion — suspend your account for 6 months, 1 year, or permanently
• Reality check reminders — pop-up notifications showing your session time and net position

All tools are accessible from the Responsible Gaming section of your account settings. For more information, visit our Responsible Gaming page.

To activate self-exclusion, log in to your account, go to Settings, and select the Responsible Gaming tab. Choose "Self-Exclusion" and select your preferred duration. Your account will be suspended immediately upon confirmation. If you need help activating self-exclusion, contact our support team at [email protected] and we will process it for you right away, 24/7. Self-exclusion cannot be reversed during the chosen period.

If perako7 is not loading correctly, try these steps:

• Clear your browser cache and cookies, then reload the page
• Try a different browser (Chrome, Firefox, or Safari are recommended)
• Check your internet connection — a stable connection is required for live games
• Disable any VPN or proxy services, as these can interfere with site access
• Try accessing the site from a different device or network

If the problem persists, contact our support team at [email protected] with a description of the issue and your device/browser details.

perako7 uses game state recovery technology to protect players in the event of a disconnection. If your connection drops during a game, the round will be completed automatically according to the game's rules, and the result will be recorded in your account history. Simply log back in and check your transaction history to see the outcome. If you believe a disconnection has resulted in an incorrect outcome, contact our support team with the game name, date, and approximate time.